Terms of Service

Welcome to Deelo! These Terms of Service ("Terms") govern your use of the services provided by Deelo.ai, including our website, applications, and all related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

1. Definitions

• "Deelo," "we," "us," or "our" refers to Deelo.ai.
• "You" or "your" refers to the individual or entity using our Services.
• "Account" means a unique account created for you to access our Services.
• "User Content" means any data, text, files, or other content you submit to the Services.
• "Subscription" means your paid plan to access premium features of the Services.

2. Account Registration

2.1 Account Creation

To use certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information
• Keep your password secure and confidential
• Notify us immediately of unauthorized access
• Accept responsibility for all activities under your account

2.2 Account Requirements

You must be at least 16 years old to create an account. If you are creating an account on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3. Acceptable Use

3.1 Permitted Use

You may use the Services only for lawful purposes and in accordance with these Terms. You agree to use the Services to:

• Manage your business operations
• Store and process legitimate business data
• Communicate with your customers and team members
• Access features included in your subscription plan

3.2 Prohibited Use

You agree NOT to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Services
• Use the Services to send spam or unsolicited communications
• Impersonate others or misrepresent your affiliation
• Use automated means to access the Services without permission
• Reverse engineer, decompile, or disassemble the Services
• Resell or redistribute the Services without authorization
• Store or transmit illegal, harmful, or objectionable content
• Use AI features to generate harmful, deceptive, or illegal content

4. Subscriptions and Payments

4.1 Plans and Pricing

We offer various subscription plans with different features and pricing. Current pricing is available on our website. We reserve the right to modify pricing with 30 days' notice.

4.2 Billing

• Subscriptions are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law or stated in our refund policy
• You authorize us to charge your payment method for all fees
• Failed payments may result in service suspension

4.3 Free Trials

We may offer free trials. At the end of a trial, your account will automatically convert to a paid subscription unless you cancel. You will be charged using the payment method on file.

4.4 Cancellation

You may cancel your subscription at any time. Upon cancellation:

• You retain access until the end of your current billing period
• No refunds are provided for partial periods
• Your data remains available for 30 days after cancellation
• After 30 days, your data may be permanently deleted

4.5 Overage Charges

Usage exceeding your plan limits will incur overage charges at our published rates. You will be notified when approaching limits.

5. Your Data and Content

5.1 Ownership

You retain all rights to your User Content. By using our Services, you grant us a limited license to host, store, and process your content solely to provide the Services.

5.2 Your Responsibilities

You are responsible for:

• The legality of your User Content
• Maintaining backups of important data
• Ensuring you have rights to upload content
• Complying with privacy laws regarding personal data you collect

5.3 Data Processing

Our processing of personal data is governed by our Privacy Policy. For business customers, we offer Data Processing Agreements as described in our GDPR Compliance page.

6. Intellectual Property

6.1 Our Property

The Services, including all software, designs, text, graphics, logos, and other content created by Deelo, are owned by Klutch SH, LLC and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our permission.

6.2 Feedback

If you provide feedback or suggestions about our Services, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose.

6.3 Trademarks

"Deelo," "Deelo.ai," and associated logos are trademarks of Klutch SH, LLC. You may not use our trademarks without prior written consent.

7. AI Features

7.1 AI Assistant

Our Services include AI-powered features. By using these features:

• You understand that AI outputs may not always be accurate
• You are responsible for reviewing and verifying AI-generated content
• You agree not to rely solely on AI for critical decisions
• You agree to our AI-specific usage guidelines

7.2 AI Data Usage

We may use anonymized and aggregated data to improve our AI models. Your individual data is not used to train AI models without consent. For details, see our Privacy Policy.

8. Third-Party Services

The Services may integrate with third-party applications. Your use of third-party services is subject to their terms and privacy policies. We are not responsible for third-party services.

9. Service Availability

9.1 Uptime

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance when possible.

9.2 Modifications

We may modify, suspend, or discontinue any part of the Services at any time. We will provide reasonable notice for material changes.

10. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Services will meet all your requirements
• The Services will be error-free or uninterrupted
• Any errors will be corrected
• AI-generated content will be accurate or suitable for your needs

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KLUTCH SH, LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability shall not exceed the greater of: (a) the amounts you paid to Deelo in the 12 months prior to the claim, or (b) $100 USD.

12. Indemnification

You agree to indemnify and hold harmless Klutch SH, LLC, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any third-party rights
• Your User Content

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles.

13.2 Arbitration

Any disputes arising from these Terms shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted in English in Delaware, USA, or via video conference.

13.3 Class Action Waiver

You agree that disputes will be resolved individually and waive any right to participate in class action lawsuits or class-wide arbitration.

13.4 Exceptions

You may bring claims in small claims court if eligible. Either party may seek injunctive relief in court for intellectual property violations.

14. Termination

14.1 By You

You may terminate your account at any time by following the instructions in your account settings or contacting support.

14.2 By Us

We may suspend or terminate your account if you:

• Violate these Terms
• Fail to pay applicable fees
• Engage in fraudulent or illegal activity
• Pose a security risk to the Services

14.3 Effect of Termination

Upon termination:

• Your right to use the Services ends immediately
• You remain liable for all accrued charges
• Provisions that should survive will remain in effect
• Your data will be handled per our data retention policy

15. General Provisions

15.1 Entire Agreement

These Terms, along with our Privacy Policy and any applicable service-specific terms, constitute the entire agreement between you and Deelo.

15.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.

15.3 No Waiver

Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.

15.4 Assignment

You may not assign your rights under these Terms without our consent. We may assign our rights at any time.

15.5 Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the new Terms and updating the date at the top. Your continued use after changes constitutes acceptance.

16. Contact Us

If you have questions about these Terms, please contact us:

By using Deelo, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.