Privacy Policy

At Deelo.ai, we take your privacy seriously. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our services.

This policy is divided into three parts for clarity:

• Part I: Information Deelo collects and controls
• Part II: Information Deelo processes on your behalf
• Part III: General provisions

Part I: Information Deelo Collects and Controls

Information We Collect

Account Information

When you sign up for Deelo, we collect information necessary to create and manage your account:

• Name and email address
• Company name and business information
• Phone number (optional)
• Password (encrypted)
• Billing and payment information
• Profile photo (optional)

Event Registration Information

When you register for webinars, events, or download content, we collect:

• Name and email address
• Company name and job title
• Preferences and interests

Payment Information

When you make a purchase, we collect payment details processed securely by our payment processors (Stripe, PayPal). We do not store complete credit card numbers on our servers.

Device and Browser Information

When you access Deelo, we automatically collect:

• IP address
• Browser type and version
• Operating system
• Device identifiers
• Referring URLs and pages visited
• Interaction data (clicks, scrolling, features used)

Cookies and Tracking Technologies

We use cookies and similar technologies as described in our Cookie Policy.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send transactional emails (account updates, security alerts)
• Send marketing communications (with your consent, where required)
• Respond to your requests and provide customer support
• Analyze usage patterns to improve our services
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations
• Train AI models to improve our services (using anonymized/aggregated data)

Legal Bases for Processing (EEA/UK Users)

If you are in the European Economic Area or United Kingdom, we process your personal data based on:

• Contract: Processing necessary to fulfill our contract with you
• Consent: Where you have given explicit consent
• Legitimate Interests: For purposes like fraud prevention, security, and service improvement
• Legal Obligation: Where required by law

Information Sharing

We do not sell your personal information. We share data with:

• Service Providers: Companies that help us deliver our services (hosting, payment processing, analytics)
• Business Transfers: In connection with mergers, acquisitions, or sale of assets
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you explicitly authorize sharing

Third-Party Service Providers

We work with trusted partners including:

• Infrastructure: Google Cloud Platform, Amazon Web Services
• Payment Processing: Stripe, PayPal
• Analytics: Google Analytics (anonymized data)
• Communication: SendGrid, Twilio
• AI Services: OpenAI, Anthropic (for AI Assistant features)

Part II: Information Deelo Processes on Your Behalf

Customer Data

When you use Deelo's business applications (CRM, Projects, Invoicing, etc.), you may input data about your customers, contacts, and business operations. This is referred to as "Customer Data" or "Service Data."

Your Responsibilities

You are the data controller for your Customer Data. You are responsible for:

• Ensuring you have proper consent to collect and process data
• Complying with applicable data protection laws
• Providing notice to your customers about data collection
• Responding to data subject requests from your customers

Our Role as Processor

For Customer Data, Deelo acts as a data processor. We will:

• Process data only according to your instructions
• Maintain appropriate security measures
• Assist you in responding to data subject requests
• Delete or return data upon termination of service
• Not access your data except to provide the service or when required by law

Data Processing Agreement

For customers requiring a Data Processing Agreement (DPA) for GDPR compliance, please contact us at privacy@deelo.ai or visit our GDPR Compliance page.

Part III: General Provisions

Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide you services
• Required by law or for legal defense
• Necessary for legitimate business purposes

After account deletion, we retain certain data for a limited period to comply with legal obligations, resolve disputes, and enforce agreements. Backup copies may be retained for up to 90 days.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we use your data
• Portability: Receive your data in a portable format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time
• Complain: Lodge a complaint with a supervisory authority

To exercise these rights, contact us at privacy@deelo.ai.

Children's Privacy

Deelo is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

International Data Transfers

Your data may be transferred to and processed in countries other than your own. When we transfer data internationally, we implement appropriate safeguards:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Data Processing Agreements with all processors
• Encryption in transit and at rest
• Access controls and audit logging

Security

We implement industry-standard security measures to protect your data. For details, see our Security page.

California Privacy Rights (CCPA)

California residents have additional rights under the CCPA:

• Right to know what personal information we collect
• Right to delete personal information
• Right to opt-out of "sale" of personal information
• Right to non-discrimination for exercising rights

We do not sell personal information. To exercise your CCPA rights, contact us at privacy@deelo.ai.

Business Transfers

If Klutch SH, LLC is involved in a merger, acquisition, or sale of assets, your personal information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new policy on this page
• Updating the "Last updated" date
• Sending an email notification for material changes

Your continued use of Deelo after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

For GDPR-related inquiries or to request a Data Processing Agreement, please visit our GDPR Compliance page.