Question 1

Is there really a free plan?

Accepted Answer

Yes. The Free plan is permanent — not a trial. You get access to all 40+ apps, 1 GB storage, and 50 AI credits per month. No credit card required, no expiration date.

Question 2

Can I switch plans at any time?

Accepted Answer

Absolutely. Upgrade, downgrade, or cancel anytime from Settings → Billing. When upgrading mid-cycle, you're prorated for the remaining days. When downgrading, the new rate applies at your next billing date.

Question 3

How does per-user pricing work?

Accepted Answer

You pay per seat (user) on your team. The account owner counts as one seat. When you invite a new team member, your subscription automatically adjusts. Remove a member and your next invoice reflects the reduced count.

Question 4

Do all plans include all apps?

Accepted Answer

Yes. Every plan — including Free — includes access to all 40+ Deelo apps. There are no per-app charges or feature gates. The only differences between plans are seat count, storage, AI credits, branding, and support level.

Question 5

What happens if I exceed my AI credits?

Accepted Answer

You can continue using AI features — overage credits are billed at your plan's overage rate. You can also purchase AI credit add-on packs. The Free plan blocks AI usage when credits are exhausted (no overage billing).

Question 6

Is there a discount for annual billing?

Accepted Answer

Yes. Save 20% by switching to annual billing. You can switch between monthly and annual at any time from your billing settings.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) processed securely through Stripe. Enterprise customers can also pay by invoice.

Question 8

What's your refund policy?

Accepted Answer

If you're not satisfied within the first 14 days of a paid plan, contact us for a full refund. After 14 days, you can cancel anytime and continue using the service until the end of your billing period.

Question 9

Do you offer discounts for nonprofits or education?

Accepted Answer

Yes. We offer 50% off for verified nonprofits and educational institutions. Contact our sales team with proof of status to get your discount applied.

Question 10

What does 'Deelo branding' mean on the Free plan?

Accepted Answer

On the Free plan, customer-facing pages (invoices, booking pages, portals) include a small "Powered by Deelo" badge. Upgrading to any paid plan removes this branding entirely.

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